We're very proud of our Visitor Centre - and the staff and volunteers that keep it running! On this page, you can find out more about the awards we've received for our work.
Bristol, Bath and Somerset Tourism Awards 2018 - Highly Commended, International/Inbound Visitor Experience of the Year
Winners of this award demonstrate that they have gone the extra mile to promote and deliver an outstanding experience for visitors from overseas, offering international visitors an exceptional standard of service and a memorable experience.
Bristol, Bath and Somerset Tourism Awards 2017 - Bronze Award Winner, Guided Tour of the Year
A capacity audience of the best tourism businesses from across the region witnessed 70 trophies being presented to the winners at the Bristol, Bath and Somerset Tourism Awards ceremony held at Somerset County Cricket Club.
After 6 months of assessing evidence and judging by a panel of experts the winners were announced by Laura Rawlings from BBC Radio Bristol, who was joined on stage by Marcus Trescothick MBE. The winners were all presented with individually crafted hand inscribed awards by Will Shakspeare, from Shakspeare Glass in Langport.
Somerset based organiser Nell Barrington said “these awards showcase the best that Somerset, Bristol and Bath have to offer visitors; from food and drink to attractions, experiences, accommodation and new for this year, guided tours."
Representatives from Clifton Suspension Bridge and Insane Root Theatre Company with the awards
Insane Root Theatre Company
Bristol, Bath and Somerset Tourism Awards 2017 - Gold Award Winner, Tourism Experience of the Year
Insane Root Theatre Company were named Gold award winner in the category 'Tourist Experience of the Year' for 'Orpheus & Eurydice in the Suspension Bridge Vaults'. The Company said "We wanted to give a particular mention to Laura Hilton - the Visitor Services Manager at the bridge and an instrumental part of bring Orpheus & Eurydice to fruition."
Laura Hilton, Winner, Customer Service
Bristol and Bath Women of the Year Awards 2017
The Bristol Post and Bath Chronicle Women of the Year Awards took place on 9th March at Bristol Harbour Hotel.The awards, run by the Bristol Post and Bath Chronicle in association with the University of the West of England, celebrate the achievements of businesswomen and entrepreneurs across the region.
The Customer service Award is presented to the woman that has provided the best customer service to the local community, to internal stakeholders or to clients. This person will be seen to be regularly going ‘above and beyond’ the call of duty to ensure their customers receive excellent service. This award will be presented to the woman who demonstrates excellent business acumen and high achievement in business.
Laura has established Clifton Suspension Bridge Visitor Centre as a leading free entry heritage destination. From its very conception Laura worked with architects to design, develop and build a user friendly building that is accessible to all. She has created a culture of working where good customer service values are at the core.Her achievements have included establishing sell-out tours and events in the Suspension Bridge Vaults, putting the bridge history back on the map.
Visitor Services Manager Laura Hilton at the Women of the Year Awards ceremony
Rachel Gollin: Winner
Volunteers for Museum Learning Awards (South West)
Marsh Christian Trust & British Museum, 2016
Clifton Suspension Bridge Trust volunteer Rachel Gollin won the South West category of the prestigious ‘Volunteers for Museum Learning’ award. For the seventh year The British Museum and the Marsh Christian Trust have been working in partnership on the award which recognises the hugely valuable contribution that volunteers make in helping museums engage with their visitors.
Rachel was nominated for her work in for designing and delivering a STEM (Science, Technology, Engineering and Maths) resource pack for secondary pupils which focussed on the physics of bridges, giving purpose and meaning to maths and physics by applying them to real life situations encountered in daily life. She also led sessions with secondary students, many of whom lacked confidence in their abilities to complete maths and physics activities yet after the session showed real pride in their achievements.
“Through the Clifton Suspension Bridge, I have discovered a huge community of volunteers who do amazing things across Bristol” says Rachel. “I am gladdened to see that so many people are giving their time to help others and make Bristol such a vibrant, exciting city. I love the Bridge: its history, its representation of the greatest age of engineering development and its focus for life in Bristol over the years.”
Volunteer Rachel Gollin with CLV Officer Helen Jeffrey at the British Museum
Silver Award Winner, Best Small Attraction
Bristol, Bath and Somerset Tourism Awards 2016
The Clifton Suspension Bridge Visitor Centre recieved the silver award in the Best Small Attraction category at the first ever Bristol, Bath and Somerset Tourism Awards ceremony held in 2016.
Laura Rawlings from BBC Radio Bristol announced winners from each of the 20 different categories to excited cheers. To get to this stage each entrant had gone through a rigorous three-stage judging process, taking into account websites, reviews, social media, visits by industry ‘mystery visitors’ and finally a judging panel.
Robert Sinclair, Chief Executive Officer of Bristol Airport, the Headline Sponsor said: “The outstanding quality of award winners in all categories demonstrates the strength of the tourism offer in Bristol, Bath and Somerset.”
Visitor Services Manager Laura Hilton and Bridgemaster Trish Johnson collect the silver award.
Winner, Best Small Commercial BuildingLABC Building Excellence Awards 2015
The largest business to business awards in the building control sector, the LABC regional building excellence awards recognise quality in all types of building project. The awards celebrate your achievements in the construction industry. They reward excellent buildings, outstanding companies, and partnerships and individuals that go that extra mile.
Design Awards 2015 (Visitor Centre) Bristol Civic Society
Bristol Civic Society runs two prestigious annual award schemes. The Design Awards recognise developments in Bristol which make a positive contribution to the local environment through excellence of design. There are three fundamental criteria. Nominations must be made for projects completed during the preceding two years; located within the City of Bristol; and visible from a public place.
Alec French Architects David Mellor and Louis Lane with the Civic Society plaque
Best Tourist Attraction 2015 - Shoutout Listener's Awards
ShoutOut – the radio Show for the LGBT community in Bristol and surrounding areas gives listeners a chance to reward those who work for and within the LGBT community. Listeners are able to nominate and vote for their favourites in over 20 categories.
Bridge of the Year 2014
Othmar H. Ammann Awards
Clifton Suspension Bridge was named 'Bridge of the Year 2014' in the Othmar H. Ammann Awards hosted by US website The Bridge Hunter's Chronicles. Taking 77% of the vote and beating the Fehmarn Bridge in Schleswig-Holstein, Germany (second place), the Firth of Forth Bridges in Scotland (third place) and Tower Bridge in London in an international competition, award hosts said that the Clifton Suspension Bridge was clearly very much loved.
The awards are named after internationally known bridge engineer, Othmar H. Ammann who immigrated to the US from Switzerland and left his legacy for the next generations to awe in wonder. Each year in November nominations are collected for the categories of Lifetime Legacy, Best Snapshot, Best Kep Secret, Mystery Bridge, Best Bridge Preservation Practice and Bridge of the Year. A photograph of the bridge was also placed second in the Best Snapshot category.